ABOUT
Indulgence is a family business successfully trading since 1976. Our Director; Sue, started the business with a gift and jewellery shop in Andover, Hampshire. As one shop became six, Indulgence quickly outgrew the garage the business was started in.
The jewellery was Sue’s passion, and she closed the shops to focus on selling the gift boxed jewellery to gift shops, garden centres and department stores. Indulgence has changed and grown into a national and international jewellery brand. We are proud to work with both large international retailers and support small businesses like the one Sue started.
Nearly 50 years later and we are still proudly led by Sue. Our values as a business come from her. Our level of service is unmatched. Our focus is on building long term relationships with our customers.
Our collaborative and customer first approach ensures the delivery of consistently high sales. Our Account Managers offer proactive merchandising support and guidance on your collection.
PRODUCT
Our collection includes: necklaces, earrings, bangles, bracelets and brooches.
All of our jewellery is gift boxed.
All of our products are barcoded. There is one barcode on the back of the box, and another on a swing tag attached to the jewellery in the box.
There are 3 product collections a year - Spring, Summer and Autumn. Each season launches over 100 new items into the collection. A new complete catalogue is launched with each season.
Our Account Managers are always available to come and take you through the collection. You can then place you orders directly with them.
You can also place your orders online, over the phone, or by email. All our jewellery is plated; Rhodium, Silver, Rose Gold or Gold.
There are no minimum order quantities per style. All opening orders must be a minimum of £250. The minimum order thereafter is £100.
You receive free next day tracked delivery on all orders over £250.
Our Team
friendly, professional, customer focused. Sue is supported in the office by Steph and Anita. Any questions that you have one of the team will be happy to help. Hazel and Louise are the Senior Sales Managers, responsible for key accounts and a team of Account Managers that cover the UK and Ireland.
Carolyn Martin - Scotland - 07962 652 003 - carolyn.martin@indulgencejewellery.co.uk
What do you like about the role? It’s a joy to go to work every day, the autonomy given to me in my role gives me the opportunity to help my customers get the best out of their Indulgence Collection.
All of my customers know “What you see is What you get” from me! The passion they have for their business is the same passion I have for Indulgence so it’s a Win! Win! The personal touch we provide builds trust with the customer, trust with the product, and trust in the Company. We go above and beyond to give our customer’s the best experience.
Favourite Piece: Everyone knows my favourite piece. I was involved from the conception of it (so were all my customers) I spoke about it all the time before it landed in our collection it got to the stage the customers were asking When will we be able to order your THISTLE!! I still call it my Thistle!
Denise Taylor - North England & North Wales - 07962 651 996 - denise.taylor@indulgencejewellery.co.uk
What do you like about the role? I enjoy watching the customers confidence in Indulgence grow stronger with every order, from initially viewing the samples to knowing exactly what works well for them as time moves on and we become a regular, reliable product within their business. It’s always great to hear feedback to keep our ever changing styles current.
Favourite Piece: I always love the earrings as they are so popular with everybody, and we always deliver on new and exciting styles.
Karen Draycott - Midlands - 07962 652 002 - karen.draycott@indulgencejewellery.co.uk
What do you like about your role? I love meeting the people. Indulgence Customers really are fantastic. If they are happy, I am happy. The customer service we offer as a business is what really sets us apart.
I really value being involved in selecting the collection each season. It means I can collect the feedback from my customers and put this into the newest collection. I am proud to be celebrating 10 years with Indulgence this year.
Carol Worsfold - South England & South Wales - 07962 651 994 - carol.worsfold@indulgencejewellery.co.uk
When did you join the company? I joined Indulgence in 2005 as the manager of the shop in Andover, so I know the business from both sides. This really helps me to build a strong understanding and relationship with my customers.
Favourite Piece: I have been asking for a daffodil stick pin for a long time, and am delighted to see that coming into the collection this spring.
Julie Garraway - South West England - 07825 809 089 - julie.garraway@indulgencejewellery.co.uk
What is the most important part of your role? I think building trust is the biggest part of our jobs as Account Managers. My customers are fantastic. They appreciate my honesty. As Indulgence have dedicated Account Managers it means we can really build up that trust and understand each customers different needs.
Favourite Piece: It has to be the robins. They hold such a special place in so many people’s lives. The well known phrase “When robins appear, loved ones are near” really resonates with me and does for customers as well.
Gaye manages our fantastic team in the warehouse. The team consists of Bronwyn, Daria, Laura, and Lorna. They work tirelessly to pick and pack your orders, and always do everything they can to process the order the same day that it is placed.
NEW CUSTOMERS
If you are a retailer interested in gift boxed jewellery please contact us. We will send a catalogue to you.
One of our experienced Account Managers can showcase the range, and offer guidance on best sellers.
We pride ourselves on our speed of fulfilment and communication. We offer free shipping on your minimum opening order of £250
In order to support your EPOS system, our product carries a bar-coded swing tag.
Please get in touch with any questions you have:
sales@indulgencejewellery.co.uk
01264 332119
Indulgence
jewellery
in store
